Order & Delivery

Shopping at Lowell Sydney

Found something you love? Perfect.

Select your preferred colour and/or size and click “Add to Cart”. You can continue shopping freely, your items will remain in your cart, but please note that items are not reserved until your order is completed. When you're ready, click the shopping cart icon at the top right to review your items. At checkout, you will enter all your shipping and payment details in one secure step.

Once your order has been placed, it cannot be modified or cancelled, as we begin processing immediately to ensure fast dispatch. If you notice an error, please contact us as soon as possible at hi.lowellsydney@gmail.com.

Shipping Costs

At Lowell Sydney, we're happy to offer Free Shipping on all orders.

Please note that "return shipping costs" are the responsibility of the customer. If you'd like to return an item, you'll need to prepay the return shipping charges, along with any applicable customs duties or import fees, before sending your parcel back to us. Returns that arrive with unpaid shipping or outstanding customs charges cannot be accepted, so please make sure everything is settled at the time of posting to ensure your return reaches us successfully. For further information on returns, please check out our returns policy.

Order Tracking

All orders are shipped with Track & Trace.

Once your order has been dispatched, you will receive a confirmation email containing your tracking link. Please allow some time for tracking information to become active.

Delivery Times

We aim to process and ship orders as quickly as possible.

Because our quality control warehouse is based in China, please allow a little extra time for your order to arrive, delivery may take up to two weeks. We'd rather be upfront about this than overpromise: every order passes through our quality checks before it reaches you, and we believe the wait is worth it for the care that goes into each parcel.

Order processing time is 1–3 working days. 

Estimated delivery time: 7–12 business days after processing.

Please note that delivery times may vary depending on your location and current demand. During bank holidays and peak seasons, deliveries may take slightly longer than usual. We appreciate your patience and always aim to get your order to you as quickly as we can.

Where Your Order Ships From

Lowell Sydney works with a network of trusted external warehouses and fulfilment hubs around the world. Most orders ship directly from our warehouse in China, though at times we dispatch from other hubs depending on which is closest to your delivery country.

We do this for a few reasons: shipping from the nearest hub helps us keep our prices lower and pass those savings on to you, and it reduces the distance each parcel travels, which means a smaller carbon footprint and a more environmentally friendly service.

Where We Source Our Items From

We source our items from a range of countries known for quality craftsmanship, including but not limited to Vietnam, China, Bangladesh, Turkey, Pakistan, Portugal, Indonesia, and India.

Missed Delivery

If you are not available at the time of delivery, the courier will usually hold your parcel at a local collection point for up to 7 days. You will receive instructions from the courier regarding pickup.

If no information is received, please contact the courier service directly for assistance. You may also contact us at hi.lowellsydney@gmail.com

Incorrect Address

It is the customer’s responsibility to ensure all shipping details are entered correctly.

We process orders quickly, so we cannot guarantee changes after an order is placed. If you believe you have entered incorrect details, please contact us immediately.

Lost or Stolen Packages

Lowell Sydney is not responsible for lost or stolen parcels once they have been marked as delivered by the courier.

If your tracking shows delivered but you have not received your order, please notify us within 14 days of the delivery date. We will work with the courier to investigate the issue.

Need Help?

For any questions about your order, please get in touch using 'contact us' form.

Or you can reach out to us at:
hi.lowellsydney@gmail.com